Lenovo Premier Support -

fast and efficient management of your hardware challenges!

Lenovo’s team of elite technicians will quickly and effectively manage and eliminate your challenges from A to Z.

How can you ensure that your hardware runs smoothly and doesn’t get in the way of achieving efficiency and results? Most of the challenges associated with hardware malfunctions are absolutely standard. That’s why Lenovo has created the Lenovo Premier Support service, which makes it possible to quickly and professionally manage the performance quality of your devices.
Lenovo Premier Support will allow you to save on hardware maintenance costs, and will allow your IT forces to focus on strategic technical infrastructure challenges.
However, in the event of non-standard situations, a global team of highly qualified Lenovo technicians is ready to help you.

Lenovo Premier Support consists of

Advanced technical support available 24/7/365

Full hardware and original equipment manufacturer (OEM) software support

One-stop-shop principle for easier case management from A to Z

Dedicated service manager for proactive communication and case management

Priority in providing service and repair parts

Lenovo Service Connect portal account for specialised reports and product support

Lenovo Support plans

Lenovo Support service overview Lenovo Premier Support Lenovo

Onsite

Support

Lenovo Depot

Support

Call centre assistance for standard malfunctions and help in unique situations V V V
Dedicated, comprehensive technical assistance 24/7/365 V    
Warranty service including parts and labour Labour and parts prioritisation Standard SLA Standard SLA
Full hardware and original equipment manufacturer (OEM) software support V    
One-stop-shop principle for easier case management from A to Z V    
Dedicated service manager for proactive communication and case management

 

V    
Comprehensive set of reports V    
Lenovo Service Connect portal account for querying, managing, monitoring and proactive troubleshooting V    
Asset Tag feature, allowing Premier Support call centres around the world to quickly recognise your device. V    

Ordering Lenovo Premier Support is easy!

1. Find the serial number of the device
2. Visit support.lenovo.com
3. Enter the device serial number in the Search Support field
4. Click the Premier icon
5. Select your preferred enquiry type: Call or eTicket (electronic enquiry)

If you choose Call, select your preferred contact telephone number (for assistance in English). If you choose eTicket, Lenovo technicians will contact you.

That’s it!

We designed Lenovo Premier Support so you can focus on your own lofty and ambitious goals in everyday life, without having to worry about technical problems at all!